I live right here in the heart of Brooklyn. A familiar scene is horrible customer service. Oftentime customers can be seen arguing with employees. It hurts my heart. I oftentime create diversions to get the employee to focus on something else while the customer slinks away muttering to themselves and very unsatisfied with their experience. This is very disheartening because one should never leave an establishment feeling disenchanted, or disgruntled.
It is my vision to get businesses in this area in particular to increase customer service training to staff. Make a more concerted effort to follow up on customer service complaints when they do get them. And, simply listen to what customers are saying about their shopping experience.
Customer service is an essential feature of a business. If we are not valued as customers what is the point of spending our money?