Sears Auto Center – Brooklyn 4/14/2010

Customer Service is so important daily.  When we wake up and decide to spend our money at local establishments we expect excellent feedback, smiling faces and ready service.

This is what I received yesterday from a very good customer service gentleman name Ivory Taylor at the Sears Auto Center.  Jabran Clemon is also representative of a good customer service person as well.  He assisted me back in October of 2009.

I went online to support these two young men and had to do a very extensive survey at

At the beginning of the survey, you indicated that you are “Dissatisfied” with your most recent experience.
If you would like to be contacted about this experience, please enter your contact information below. Someone from Sears Customer Care will contact you within 48 hours to address any concerns you might have.
If you wish to speak to someone immediately, you can contact Sears National Customer Relations at 1-800-549-4505.
Leave the spaces below blank if you do not want to be contacted.


I live right here in the heart of Brooklyn.  A familiar scene is horrible customer service.  Oftentime customers can be seen arguing with employees.  It hurts my heart.  I oftentime create diversions to get the employee to focus on something else while the customer slinks away muttering to themselves and very unsatisfied with their experience.  This is very disheartening because one should never leave an establishment feeling disenchanted, or disgruntled.

It is my vision to get businesses in this area in particular to increase customer service training to staff.  Make a more concerted effort to follow up on customer service complaints when they do get them.  And, simply listen to what customers are saying about their shopping experience.
Customer service is an essential feature of a business. If we are not valued as customers what is the point of spending our money?

Hello world!

Hi, my name is Crystal Simmons.  As I develop this blog I will focus on customer service.  It is an essential part of a business.  What is the point of us patronizing a business if we do not get excellent customer service back, as a return.  If you attend a University or College, or you buy at McDonald’s, it is your right, not a privilege to get good customer service in exchange for your hard earned money.  Demand it.  This does not mean you have to be disrespectful or hostile.  Simply pick up your pen or get on the internet and find someone who can make a difference.  I hope to hear from you all soon about your experiences.  If there is anything I can help you with, let me know.  I’ll do my best to help out.  Please do not continue to spend your money where it is not appreciated.


Crystal C. Simmons